Cancellation & Rebooking Policy

We do not offer refunds for days with inclement weather, if the ski lifts are still able to operate safely, we still provide our activities and teach our lessons. However, we understand that plans can change so we offer the following cancellation & rebooking policy; 

• Outside of 48 Hours – Full Refund

• 24-48 Hours – 50% Refund

• Less than 24 Hours – No Refund

• There are no refunds if you have already rebooked your reservations once

• No refunds will be given for no show tickets or cancellations/modifications after the designated start time

• No shows will be charged the full price 

• Rebooking outside of 48 hours can be done through the confirmation email link received

• Rebooking within 48 hours you must contact the resort

• Same day rebooking request will be charged a $25 rebooking fee

Customers will receive a full refund in cases of operator cancellation due to weather or other unforeseen circumstances or restrictions set by the Governor of Virginia. 

Member Tubing Policy

• All member IDs must be presented at the ticket window to receive your complimentary tubing tickets.

  • Any tickets reserved for guests will be required to be paid in full at time of pickup

• No shows will be charged the full amount at the public rate  

The Slope Use Ticket is an all access lift ticket (with the exception of snowtubing). You will be able to use that ticket all day to load both chair lifts as well as both carpet lifts. We do not offer a carpet only lift ticket so if you want to ski/board and you have your own equipment this is what you will want to purchase to gain access to the slopes.

Yes. We take advantage of cold nights whenever we can to make as much snow as possible. We have an efficient snowmaking system and once we have the snow down it takes a long time for it to melt even in warm spells. You can take a look at our webcam to see a live view of the slopes at all times. You can also view which trails are open on the Current Conditions page.

Yes, unless otherwise stated in our alerts here, on our social pages, or via email.

You must be active duty and you must present an ID to receive the discount. Discount can apply immediate family (spouse and children).

Yes for most activities.  If you are making a reservation for the Bike Park, Skiing/Snowboarding, Lessons, Tubing, Golf and/or many of our special events we ask that you book online.  We offer lower rates for online booking so it is advantageous for you to book here on our website. We also ask that you make reservations for the Copper Kettle which can be found HERE. All other activities such as Lake Laura, Disc Golf, Scenic Lift Rides, Ice Skating, and dining options other than the Copper Kettle can be booked onsite. 

You can find our more about the activities and events happening at the resort by visiting our events page. We have exciting events happening year-round that include bike races, mountaintop dinners, and family-friendly activities.

Yes – there is a daily charge of $10 per person; age 3 and under, free. More information found HERE. The beach front is closed in the winter time but there is a public trail the wraps around the perimeter of the lake.

The resort only offers annual memberships. Bryce is member owned with a board of directors made up of elected members. Members receive discounts on food and beverage, activities, and some activities are included in the dues. You can find more information on membership options HERE.

No. The sports complex is a member-only area. If you’d like to gain access to the pool check out our membership options HERE.

Yes. The resort is open to the public. All activities have public rates. The only area off limits to the public is the sports complex.

Yes, during normal operating hours. Find more information on dining options and hours HERE.

Yes. During the summer, the Shenandoah Center is open daily for food service whenever the bike park is open. During ski season the Shenandoah Center Grill is open daily. View all dining options and hours HERE.

Yes. The resort offers a document of Places to Go and Things to Do within 75-minutes from Bryce. You can also visit our Nearby Attractions page.

No. The airport is a small airport that small aircraft can fly into – daylight operations only. Information can be found by our airport identification – VG-18. You can also find more information here.

Although you can use your favorite maps app, it will likely not give you the most ideal route. You can find the best route to the resort HERE.

No, but there are several timeshare companies, real estate companies that offer rental units, townhouses and condos within the resort grounds, and within a short distance from the resort core area. There are also several B & B options, VRBO, and local area hotels all listed on the website HERE.